Patient Charter of Right
First point: getting proper health services is the right of the patient.
Giving health services should be:
Observing the dignity of human beings, and respecting the cultural and religious values and beliefs.Based on honesty, politeness, justice and accompanied with kindness.
Empty of any kind of discrimination such as tribal, cultural, religious, illness kind and gender.
Based on updated knowledge.
Based on the superiority of patient’s benefits.
The distribution of health resources should be based on observing patient’s safety, justice and patients’ treatment priorities.
Be based on coordination of caring units such as prevention, diagnosis, treatment and rehabilitation.
Be alongside with the complete basic welfare facilities and away from imposing more pain and misery and unnecessary limitations.
Have special attention to the society vulnerable groups such as children, pregnant women, the olds, prisoners, mental and physical handicaps and orphaned people.
Be quickly and respecting the time of the patient.
Considering some variables such as language, age and gender of the patients.
In emergency cases, done without paying attention to money. In elective cases, done according to defined regulations.
If giving proper services are not possible in emergency cases, after doing the necessary services, the patient should be transferred to a more equipped center.
In the last moments of the patient (when the patient is dying and he cannot be resuscitated), done with the aim of the patient’s peace. By patient peace, we mean decreasing his pain and misery, paying attention to mental, social, spiritual and emotional needs of the patient and his family. The dying patient has this right to be with the person he wants in the last moment of his life.
Second point: The patient should be given enough information in a proper way.
The content of the information should consist of the following items:
The items of patient bill of rights at reception
Predicted costs of the hospital including treatment services and non-treatment ones, insurance regulations and introducing supportive systems at reception
Name, responsibility and professional status of the medical team, including doctor, nurse and their professional relationship with each other
Both treatment and diagnosis methods; weak and strong points of each method and their probable side effects, illness diagnosis, pre-informing, and its side effects and other important information which affect patient’s decision making
How to access to the treating doctor and the other members of the medical team during treatment
All activities which are research-based
Giving necessary trainings for the continuation of the treatment
The way, we inform the patient should be in the following way:
The information should be given to the patient in the proper time considering the conditions of the patient such as anxiety, pain, and other personal traits (language, education, his comprehension power), if:
A delay in starting the treatment occurs because of these information (in this case, informing the patient should be done after doing necessary activities in a proper time.)
Although the patient knows that he has the right to be informed, he rejects this process. In this case, the patient’s want should be respected, unless patient’s unawareness expose him or others in serious danger.
patient can access to the whole information which has been written in his clinical file, and its image should be given to him; he can also request for correction.
Third point: The patient is free in choosing receiving health services or not.
The zone of choice and decision making is about the following issue:
- Choosing the treating doctor and health center according to rules
- Choosing and consulting a second doctor
- Participating or not participating in any research (the patient should be sure that this decision won’t affect his treatment.)
- Accepting or rejecting suggested treatment after being informed of probable side effects, unless there is a suicide case or cases that rejecting the treatment would put another person in danger.
- Stating the patient’s previous idea about the treatment procedure when the patient can decide in his medical records in order to be used by doctors if the patient loses his decision making power.
The conditions of choosing and decision making consist of the following items:
Patient’s choosing and decision making should be free, with awareness, and based on complete information.
After receiving the information, the patient should have enough time to decide.
Fourth point: giving health services should be based on respecting patient’s privacy and observing secret keeping.
Observing secret keeping is necessary about all information related to the patient, unless the cases that has been exempted by law.In all stages of care from diagnosis to treatment, patient’s privacy should be respected. It is necessary to provide all necessary facilities to guarantee patient’s privacy.
Only the patient, the treatment team, the people authorized by the patient and the law can have access to the information.
The patient has the right to be accompanied by his trustee during diagnosis stages. A child should be accompanied by one his parents during all stages of his treatment, unless this is against medical necessities.
Fifth point: The patient has the right to access to the efficient system of dealing with the complaints.
In case of not observing the items of this bill of right, each patient has the right to complaint to concerned authority.The patients should be informed of the processes of dealing with complaints and their results.
The damage which is the result of the error of health service center staff after being investigated and proved, should be compensated in no time according to the rules. Safety and Hygiene.
اخبار اختصاصی
آرشیو
توصیه های مراقبتی در سندرم کمپارتمان
سندرم کمپارتمان در اثر بالا رفتن فشار بافتی در هریک از اندامها ، جریان خون در بافت کاهش می یابد و باعث کاهش در میزان اکسیژن در عضله و عصب می شود که سبب بروز درد در آن اندام نیز می گردد. این وضعیت بیشتر درضربه های وارد آمده به اندام ایجاد شده و در صورت درمان نشدن موجب آسیب های همیشگی از جمله نکروز و از دست رفتن اندام می گردد. این عارضه از عوارض آسیب های عروقی در شکستگی نیز می باشد.
1400/10/09
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معرفی بخش اتاق عمل جنرال مجتمع خیرین سلامت استان قم
معرفی بخش اتاق عمل جنرال
1400/11/10
گروه معرفی بخش ها
معرفی بخش نوزادان مجتمع خیرین سلامت استان قم
سال تاسیس: 1395 رئیس بخش : دکتر علیرضا سعادتی سرپرستار بخش: خانم مریم صادق زاده مکان استقرار بخش: طبقه پنجم ساختمان فرقانی
1400/09/02
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معرفی بخش داخلی مجتمع خیرین سلامت استان قم
سال تاسیس: 1395 رئیس بخش : دکتر نصیری سرپرستار بخش: آقای دریابکی مکان استقرار بخش: طبقه چهارم ساختمان فرقانی
1400/08/22
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1400/08/09
گروه معرفی بخش ها
1400/08/09
گروه معرفی بخش ها
...
حدیث 5
پیامبر اکرم (ص) : خَیرُ الأصحابِ مَن قَلَّ شِقاقُهُ و کَثُرَ وِفاقُهُ. بهترین یاران کسی است که ناسازگاری اش اندک باشد و سازگاری اش بسیار.
1400/08/23
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حدیث 4
امام صادق علیه السلام : از آزار رساندن بپرهیزید تا بر عمرتان افزوده شود. تَجَنَّبُوا البَوائِقَ یُمَدَّ لَکُم فِی الأَعمارِ.
1400/07/11
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حدیث 3
امام علی علیه السلام : ـ در سفارش نامهاش به مالک اشتر ـ: ... از میان لشکریانت، آن را کهاز نظر تو براى خدا و پیامبر و امام خود، خیرخواه تر است، به فرماندهى برگزین؛ کسى که دامنش پاک تر و بُردبارىاش بیشتر است؛ از میان آنان که دیر به خشم آیند، و به پذیرش پوزش، تن دهند و بر ناتوانان رحمت آورند، و در برابر قوىدستان، سر فرود نیاورند، و از آن کسان که درشتى، آنان را بر نمىانگیزد و ناتوانى، آنان را بر جاى نمىنشانَد. فی عَهدِهِ إلى مالِکٍ الأَشتَرِ ـ: ... فَوَلِّ مِن جُنودِکَ أنصَحَهُم فی نَفسِکَ للّهِِ و لِرَسولِهِ و لإِِمامِکَ، و أنقاهُم جَیبا، و أفضَلَهُم حِلما، مِمَّن یُبطِئُ عَنِ الغَضَبِ، و یَستَریحُ إلَى العُذرِ، و یَرأَفُ بِالضُّعَفاءِ، و یَنبو عَلَى الأقَوِیاءِ، و مِمَّن لا یُثیرُهُ العُنفُ، و لا یَقعُدُ بِهِ الضَّعفُ .
1400/06/31
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حدیث 2
امام علی علیه السلام : خداشناس ، چهره اش شاد و خندان است ، و دلش ترسان و اندوهناک . العارِفُ وَجهُهُ مُستَبشِرٌ مُتَبَسِّمٌ ، وقَلبُهُ وَجِلٌ مَحزونٌ .
1400/06/28
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حدیث 1
امام علی علیه السلام : مردم ، سه دسته اند : دانشمند خدایى ، و آموزنده در مسیر رستگارى ، و توده اى نادان که در پى هر بانگى مى روند ، و با هر بادى ، این سو و آن سو مى شوند ، و نه از نور دانش ، بهره اى گرفته اند ، و نه به پناهگاهى استوار ، پناه برده اند. النّاسُ ثَلاثَةٌ : عالِمٌ رَبّانِیٌّ ، ومُتَعَلِّمٌ عَلى سَبیلِ نَجاةٍ ، وهَمَجٌ رَعاعٌ أتباعُ کُلِّ ناعِقٍ ؛ یَمیلونَ مَعَ کُلِّ ریحٍ ، لَم یَستَضیؤوا بِنورِ العِلمِ ، ولَم یَلجَؤوا إلى رُکنٍ وَثیقٍ .
1400/06/27
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